The BG SmartVMA® Program

SmartVMA® helps automotive shops maintain organized service processes. This means faster, more efficient service for you, the customer. SmartVMA® integrates with existing Dealer Management Software technology and recommends necessary vehicle maintenance services based on make, mileage, history and inspection. BG SmartVMA® is a value-added program offered by BG to help dealerships and automotive shops be more productive. But what does that mean? The VMA stands for Virtual Maintenance Advisor; so basically, SmartVMA® is a maintenance advisor for automotive shops.

Features

  • Customer greeting and write up at the vehicle
  • Customer file information updated at the vehicle
  • Comprehensive service history view
  • Lifetime BG Protection Plan® management
  • Consumer education videos
  • Electronic signature capture on repair order
  • Follow-up and reminder system
  • Appointment booking
  • Vehicle make-specific multi-point inspections
  • Electronic menu presentation based on VIN

Shop Benefits

  • Greater customer retention through unique followup features
  • Customer loyalty through education on the benefits of proper maintenance
  • Standardized processes with the measurement tools in place to ensure continuous improvement
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SmartVMA® on the Drive

Dealerships explain the vast difference when switching from paper to digital menus.

Customer Satisfaction

Customer satisfaction is at an all-time high. These dealerships will tell you why.

Paper vs. Digital Menus

Menu selling with SmartVMA® makes the entire service department run more smoothly.

SmartVMA® Support
855-487-7862
Monday–Friday, 7 a.m. – 7 p.m. CDT