SmartVMA® helps automotive shops maintain organized service processes. This means faster, more efficient service for you, the customer. SmartVMA® integrates with existing Dealer Management Software technology and recommends necessary vehicle maintenance services based on make, mileage, history and inspection. BG SmartVMA® is a value-added program offered by BG to help dealerships and automotive shops be more productive. But what does that mean? The VMA stands for Virtual Maintenance Advisor; so basically, SmartVMA® is a maintenance advisor for automotive shops.

• Customer greeting and write up at the vehicle
• Customer file information updated at the vehicle
• Comprehensive service history view
• Lifetime BG Protection Plan® management
• Consumer education videos
• Electronic signature capture on repair order
• Follow-up and reminder system
• Appointment booking
• Vehicle make-specific multi-point inspections
• Electronic menu presentation based on VIN

• Greater customer retention through unique followup features
• Customer loyalty through education on the benefits of proper maintenance
• Standardized processes with the measurement tools in place to ensure continuous improvement